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Can I cancel my order?

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If you have not approved your proof, you can cancel your order. If you uploaded files and you cancel your order, you will be charged a $15 cancellation fee for the cost of prepress. If you have not uploaded files and you cancel your order, you will not be charged any cancellation fee. After you approve your proof you cannot cancel your job. Your job will be printed and shipped and your credit card will be billed when your job ships.

Filed under: Cancellations/Refunds and Terms on June 6th, 2005

What happens if I’m unhappy with the quality?

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If there was a manufacturing error and/or defect, we will rerun the job at no charge. We reserve the right to judge what a manufacturing error or defect is. If you believe your job contains a manufacturing error and/or defect, we ask that you mail us 15 samples for evaluation. We will notify you as to whether we agree that there was an error or defect within 48 hours of receipt of the samples. We require any complaints to be registered within three days of receiving your job by sending a message through the send message form on the job details page. All sales are final.

Filed under: Cancellations/Refunds and Terms on June 6th, 2005

What are your terms of service?

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You can view our terms of service here.

Filed under: Cancellations/Refunds and Terms on June 6th, 2005