Print Promotion

What shipping options do you offer and how can I calculate shipping costs?

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We offer FedEx overnight, two day, three day, and ground. Once you add a product to your shopping cart, you will be able to enter your zip code to calculate the shipping cost.

Filed under: Shipping on June 6th, 2005

Will I be able to track my order?

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Yes, you will receive an email notification with a tracking number as soon as your job ships. Once your job ships you can login to your account, view the list of jobs in progress, and click on the tracking number to figure out exactly where your package is, so you don’t need to track down the email notification buried in your inbox.

Filed under: Shipping on June 6th, 2005

Is this site secure? What do you do to ensure security?

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Any personal information shared with Print Promotion is protected. We don’t share any information with third parties, except when needed to fulfill your order, for example, your shipping information with FedEx. We use SSL encryption, the industry standard used by banks, to protect the transmission of personal data sent between your computer and our servers.

To ensure the greatest security of your credit card, your credit card information is never stored. It is immediately deleted after it is charged.

Filed under: Security on June 6th, 2005

What are my payment choices?

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We accept Visa, Mastercard, American Express, and Discover. I’m sorry but we don’t offer terms or accept checks.

Filed under: Billing and Taxes on June 6th, 2005

When will my credit card be billed?

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Your credit card will be billed the day your job ships. If you order a hard copy proof, your credit card will be billed for the proof the day you submit your order and the balance will be charged the day your job ships.

Filed under: Billing and Taxes on June 6th, 2005

Do I have to pay sales tax?

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Jobs shipped to addresses in New York State are subject to sales tax. If you have a valid resellers’ certificate, email us and we can arrange to have all future orders not subject to sales tax.

Filed under: Billing and Taxes on June 6th, 2005

What will appear on my credit card statement?

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Any charges from Print Promotion will show up on your statement as Promoso/Print Promotion

Filed under: Billing and Taxes on June 6th, 2005

I have a question concerning my charges

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Please login to your account, click on the job in the list of in progress or completed orders, and fill in the send message form. This will ensure the quickest response.

Filed under: Billing and Taxes on June 6th, 2005

Can I cancel my order?

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If you have not approved your proof, you can cancel your order. If you uploaded files and you cancel your order, you will be charged a $15 cancellation fee for the cost of prepress. If you have not uploaded files and you cancel your order, you will not be charged any cancellation fee. After you approve your proof you cannot cancel your job. Your job will be printed and shipped and your credit card will be billed when your job ships.

Filed under: Cancellations/Refunds and Terms on June 6th, 2005

What happens if I’m unhappy with the quality?

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If there was a manufacturing error and/or defect, we will rerun the job at no charge. We reserve the right to judge what a manufacturing error or defect is. If you believe your job contains a manufacturing error and/or defect, we ask that you mail us 15 samples for evaluation. We will notify you as to whether we agree that there was an error or defect within 48 hours of receipt of the samples. We require any complaints to be registered within three days of receiving your job by sending a message through the send message form on the job details page. All sales are final.

Filed under: Cancellations/Refunds and Terms on June 6th, 2005