Help
Questions about active job or job status
Turnaround Times
Shipping
- What shipping options do you offer and how can I calculate shipping costs?
- Will I be able to track my order?
- Do you ship to addresses outside of the U.S.?
Security
Billing and Taxes
- What are my payment choices?
- When will my credit card be billed?
- Do I have to pay sales tax?
- What will appear on my credit card statement?
- I have a question concerning my charges.
Cancellations/Refunds and Terms
- Can I cancel my order?
- What happens if I’m unhappy with the quality?
- What are your terms of service?
Proofs
Templates
My account
Need more help?
Have a question about a job in progress?
For the fastest response, please login, click on the job in the list of jobs in progress, and fill in the send message form. When you send messages through our system, all questions and answers are stored on the same page as your job details, which ensures that all relevant information is available when you ask a question and when we answer. This helps us answer as quickly as possible, and you won’t have to dig through email to confirm the specs of your job or our last response.
For the fastest response, please login, click on the job in the list of jobs in progress, and fill in the send message form. When you send messages through our system, all questions and answers are stored on the same page as your job details, which ensures that all relevant information is available when you ask a question and when we answer. This helps us answer as quickly as possible, and you won’t have to dig through email to confirm the specs of your job or our last response.
Any other questions?
Please call toll-free (888) 713-9191 and ask for Chris, Jen or Dan, or send us an email at help@PrintPromotion.com